Privacy Policy

1. Information We Collect

We collect various types of information from and about you, including:

Information You Provide to Us:

• Contact Form Data: When you fill out our contact form on our website, we collect your first name, last name, email address, and phone number.
• Account Information: If you become a client, we will collect information necessary to set up and manage your account, which may include business name, address, payment information, and details about your website project.
• Communication Data: Any information you provide when you communicate with us directly, such as emails, phone calls, or support requests.

Information Collected Through Our Services (AI Receptionist & Text Messaging):

• Customer Lead Information: Our AI Receptionist service is designed to collect information from your potential customers (leads). This may include their names, phone numbers, email addresses, and details about their inquiries, as provided by them during their interaction with the AI Receptionist.
• Text Message Content: For our text messaging service, we process the content of messages sent and received by your potential customers. This includes lead notifications sent to you and any responses from your customers.
• Usage Data: Information about how our services are accessed and used, such as message delivery status, timestamps, and interaction logs. This information is used to monitor service performance, troubleshoot issues, and improve the efficiency of our AI Receptionist and text messaging services.

Information We Collect Automatically:

• Website Usage Data: When you visit our website, we may automatically collect certain information about your device and browsing activity, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information is primarily used for website analytics to improve our website and services and does not typically include personally identifiable information (PII).
• Google Analytics: We use Google Analytics, a web analytics service provided by Google, to collect information about your use of our website. Google Analytics tracks and reports website traffic. Google may use the data collected to contextualize and personalize the ads of its own advertising network.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Our Services:

• To respond to your inquiries and requests submitted through our contact form.
• To set up and manage your website development projects.
• To operate and deliver our AI Receptionist service, including collecting lead information from your potential customers on your behalf.
• To operate and deliver our text messaging service, including sending you lead notifications and facilitating communication with your potential customers.

To Improve Our Services:

• To analyze website usage and trends to enhance our website's functionality and user experience.
• To improve the performance and effectiveness of our AI Receptionist and text messaging services.
• To analyze website traffic using Google Analytics to understand user behavior and optimize our website.

To Communicate with You:

• To send you updates about your projects, service notifications, and administrative messages.
• To respond to your support requests and provide customer service.

For Marketing and Promotional Purposes:

• To send you information about our services, promotions, or news that may be of interest to you, based on your consent where required by law. You may opt out of receiving marketing communications at any time (see Section 7: Your Choices and Rights).

To Ensure Compliance and Security:

• To comply with legal obligations, including A2P 10DLC registration requirements.
• To detect, prevent, and address fraud, security incidents, or other illegal activities.
• To enforce our terms of service and other agreements.

3. How We Share and Disclose Your Information

We do not sell, rent, release, or trade your personal information to third parties for their marketing or promotional purposes.

We may share your information with third parties only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who perform services on our behalf, such as hosting, payment processing, customer support, and text messaging platform providers (e.g., for A2P 10DLC compliance). These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).

Regarding A2P 10DLC Text Messaging and Data Sharing:

As part of our A2P 10DLC registration and compliance, we want to be absolutely clear: we will not share any mobile information, including opt-in data and consent, with third parties or affiliates for marketing or promotional purposes. This strict policy is in place to ensure compliance with carrier requirements for A2P 10DLC.

4. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption to protect data in transit (e.g., via SSL/TLS) and at rest where appropriate.
• Access Controls: We restrict access to your personal information to authorized personnel who have a legitimate business need to access it.
• Secure Storage: Your data is stored on secure servers with appropriate access controls.
• Regular Audits: We regularly review our security practices to ensure the ongoing integrity and protection of your data.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing our services, complying with legal obligations (such as A2P 10DLC records), resolving disputes, and enforcing our agreements. Once your information is no longer needed, we will securely delete or anonymize it.

6. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible. If you believe we may have collected information from a child under 18, please contact us at silverarrowwebllc@gmail.com.

7. Your Choices and Rights

You have certain rights regarding your personal information, subject to applicable laws. These may include:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccuracies in your personal information.
• Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing Communications: You can opt out of receiving marketing emails from us by following the unsubscribe instructions included in those emails.
• SMS Opt-Out: If you are receiving text messages from us and wish to stop receiving them, simply respond with either "STOP" or "UNSUBSCRIBE" to the number from which you received the message. Once we receive your message, you will no longer receive further text messages from us. Message and data rates may apply.

To exercise any of these rights, please contact us using the contact information provided in Section 9.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: